Arianagrandefragrancesshop Terms of Purchase

These Terms of Purchase (“Terms”) govern your order placement, fulfillment, payment, and related interactions for Ariana Grande Fragrances (e.g., Cloud, R.E.M., Thank U, Next) and associated gift sets on the Arianagrandefragrancesshop website (arianagrandefragrancesshop.com). By placing an order, you (“Customer”) agree to these Terms, as well as our Refund Policy, Privacy Policy, and Customer Service Policy. We aim to make your fragrance purchase as magical as the scents themselves—below are key details about order processing, delivery, payment, returns, and refunds.

1. Order Placement & Acceptance

1.1 How to Place an Order

To purchase fragrances or gift sets, select your desired item (including size, scent, and style), then complete the checkout process. You must provide accurate, complete, and up-to-date information during checkout, including:

  • A valid shipping address (P.O. boxes are not accepted for fragrance deliveries to ensure safe handling);
  • An active email address (to receive order confirmations, shipping updates, and refund notifications);
  • A contact phone number (to assist carriers with delivery coordination, if needed).

1.2 Order Confirmation

After submitting your order, you will receive an automated “Order Confirmation” email within 1 hour. This email confirms we have received your order but does not equal order acceptance. We reserve the right to accept or reject your order for reasons including:

  • Inventory shortages (e.g., selected fragrance or limited-edition gift set is out of stock);
  • Pricing errors (e.g., incorrect product pricing due to website technical issues);
  • Suspected fraudulent activity (e.g., invalid payment information, suspicious shipping address);
  • Incomplete or inaccurate checkout information.

If we reject your order, we will notify you via email within 24 business hours and issue a full refund (if you have already paid) in accordance with Section 5.

1.3 Order Modifications & Cancellations

You may request to modify (e.g., change fragrance scent, size, or gift set) or cancel your order only if we have not yet started processing it. Since we process orders quickly (see Section 2.1), modification/cancellation requests must be sent to [email protected].

We will confirm via email if your request is approved. If processing has already begun (e.g., your fragrance is being inspected or packed), we cannot modify or cancel the order—you may instead return the item after delivery in accordance with Section 4.

2. Order Processing & Delivery

2.1 Processing Time

We process all valid fragrance orders within 1–3 business days (Monday–Friday, excluding major U.S. holidays). Processing includes:

  • Verifying inventory to confirm the selected fragrance scent and size is in stock;
  • Inspecting the product for quality and authenticity (e.g., checking seals, bottle condition, packaging integrity);
  • Securely packing the fragrance to prevent damage during transit (using protective materials to shield bottles from breakage or leakage).

For personalized gift sets (if applicable), processing time may be extended by 2–3 business days—we will note this extension in your “Order Confirmation” email.

2.2 Delivery Timeline

After processing, your fragrance will be shipped via our trusted carriers (UPS, FedEx) to your specified address. The estimated delivery timeline is 6–12 business days from the date of shipment.

Delivery timelines are estimates, not guarantees—minor delays may occur due to factors beyond our control, including:

  • Weather conditions (e.g., storms affecting carrier routes);
  • Customs processing (for international orders—see Section 2.4);
  • Carrier volume surges (e.g., peak shopping seasons);
  • Remote delivery locations.

We do not offer expedited delivery options—all orders are shipped via our standard, reliable method to ensure safe handling of fragile fragrance bottles.

2.3 Global Free Shipping

We offer free shipping for all orders worldwide, with no minimum purchase requirement. This includes all fragrances, gift sets, and limited-edition collections—there are no hidden shipping fees (e.g., fuel surcharges, handling fees) added to your order. The total price shown at checkout (product cost + applicable taxes) is the only amount you will pay.

2.4 International Delivery Notes

For international orders:

  • Customs duties, taxes, or import fees may be imposed by your country’s government. These fees are not included in your order total and are the sole responsibility of the recipient (you). We recommend checking with your local customs office before placing an order to understand potential additional costs, as carriers may delay delivery until fees are paid.
  • Delivery timelines (6–12 business days) include customs processing time, but we cannot control how long customs holds your package. If your order is delayed due to customs, email [email protected]—we can provide documentation (e.g., commercial invoices) to assist with clearance.

3. Payment Terms

3.1 Currency

All product prices, order totals, and transactions on the Arianagrandefragrancesshop website are displayed and processed in United States Dollars (USD). If your payment method uses a different currency, your bank or payment provider will convert the amount to your local currency at their current exchange rate. Arianagrandefragrancesshop is not responsible for exchange rate fluctuations or fees charged by your bank.

3.2 Accepted Payment Methods

We accept the following secure payment methods for orders:

  • Major credit cards (Visa, Mastercard, American Express, Discover);
  • Debit cards (with Visa or Mastercard logos);
  • PayPal;
  • Arianagrandefragrancesshop gift cards (purchased directly from our website).

3.3 Payment Security

We use industry-standard encryption technology (SSL/TLS) to protect your payment information during transmission. We do not store your full credit/debit card details—all payment processing is handled by trusted third-party providers (e.g., PayPal, Stripe) that comply with global payment security standards (PCI DSS).

3.4 Payment Authorization

When you place an order, we will authorize your payment method for the full order amount to ensure funds are available. Authorization is not a charge—we will only charge your payment method once your order is accepted and begins processing (see Section 2.1). If your order is rejected, the authorization will be released within 3–5 business days (timing may vary by your bank or payment provider).

4. Returns

We offer a flexible return policy to ensure you love your fragrance purchase:

4.1 Eligibility for Returns

You may return any unopened, unused fragrance or gift set for a refund (see Section 5) within 60 days of delivery (calculated from the “Delivered” date shown in your shipping tracking details). To be eligible:

  • The item must be unused, unopened, and in its original condition—seals must be intact, bottles unsprayed, and no signs of tampering (e.g., broken seals, opened boxes). Due to hygiene and safety standards, opened or used fragrances are non-returnable;
  • All original packaging (starry gift boxes, dust bags, product tags, and authenticity cards) must be intact and included with the return;
  • Gift sets must be returned in full—all components (e.g., mini fragrances, body lotions, custom notes) must be included to qualify for a full refund;
  • The item must not be a final sale product (final sale items are clearly marked “Final Sale” on the product page, e.g., limited-edition fragrances, clearance gift sets);
  • Customized items can only be returned if defective (e.g., manufacturing flaws) in accordance with our Refund Policy.

4.2 Return Process

To initiate a return for your fragrance:

  1. Email [email protected] including:
  • Your full name, order number, and delivery address;
  • Details of the item to return (e.g., “Cloud Fragrance – 50ml – Original Scent”);
  • A brief reason for the return (e.g., “ordered the wrong scent,” “gift recipient changed their mind”).
  1. We will respond within 24 business hours with:
  • A prepaid return label (free for all orders worldwide—no cost to you);
  • Step-by-step packing instructions (tailored for fragrances, e.g., how to securely wrap bottles to prevent leakage or breakage);
  • A return authorization number (RA#) to include with your package (this helps us track your return quickly).
  1. Pack the item securely (using the original packaging if possible) and attach the prepaid label. Drop the package off at the designated carrier location (UPS or FedEx—we’ll specify which in your instructions). Keep the return tracking number for your records.
  2. We will confirm receipt of your returned item via email within 3–5 business days of delivery to our warehouse.

5. Refunds

5.1 Refund Eligibility

Refunds are issued only for items that meet the return eligibility criteria (Section 4.1) and are received by our warehouse in acceptable condition. We do not issue partial refunds unless specified in our Refund Policy (e.g., missing accessories, damaged packaging). Refunds cover the full purchase price of the returned item(s), excluding any customs duties/taxes you paid (these are non-refundable by Arianagrandefragrancesshop, though you may be able to claim them back from your local customs office).

5.2 Refund Timeline

Once we confirm receipt and inspection of your returned fragrance or gift set, we will process your refund within 5–10 business days. You will receive a “Refund Confirmation” email once processing is complete, with details including the refund amount and payment method.

Refunds are issued to the original payment method used for the order:

  • Credit/debit cards: The refund will appear in your account within 3–7 additional business days (timing depends on your bank’s processing speed);
  • PayPal: The refund will be credited to your PayPal balance within 2–3 business days;
  • Gift cards: The refund will be returned to your Arianagrandefragrancesshop gift card balance immediately.

If you do not receive your refund within the stated timeline, email [email protected] with your order number and refund confirmation number—we will investigate and resolve the issue promptly.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Arianagrandefragrancesshop shall not be liable for any indirect, incidental, special, or consequential damages arising from your order (e.g., inconvenience from delivery delays, disappointment with a fragrance’s scent, or lost use of the product);
  • Our total liability for any claim related to your order (e.g., defective fragrance, order rejection) shall not exceed the total purchase price of the affected item(s);
  • We shall not be liable for delays or failures in order fulfillment due to circumstances beyond our control (e.g., natural disasters, carrier strikes, supply chain disruptions, or manufacturing shortages).

7. Changes to These Terms

We may update these Terms of Purchase periodically to reflect changes in laws, business practices, or website functionality. When we make changes:

  • We will post the revised terms on our website with a new “Last Updated” date;
  • We will notify you via email (if you have placed an order with us in the past 12 months) of significant changes (e.g., adjustments to delivery timelines or return policies).

Your continued use of our website and placement of orders after changes take effect constitutes acceptance of the revised Terms of Purchase.

8. Contact Us

If you have questions about these Terms of Purchase, need assistance with an order, or want to resolve a dispute, contact our customer service team at:

We respond to all inquiries within 24 business hours (7 days a week) and are committed to providing clear, helpful support for your fragrance purchase.