Arianagrandefragrancesshop Refund Policy

At Arianagrandefragrancesshop, we want your experience with Ariana Grande Fragrances to be as magical as the scents themselves—from the first spritz to every moment after. If you’re not completely enchanted with your purchase, our hassle-free refund policy ensures a seamless, fan-friendly process. Below, we outline our return eligibility, steps to initiate a return, refund timelines, and special considerations for fragrance products.

1. Return Eligibility

To qualify for a full refund, exchange, or store credit, your return must meet the following criteria—designed to protect the safety and quality of our fragrances for all fans:

  • Timeframe: Returns must be initiated within 60 days of delivery (calculated from the “Delivered” date shown in your shipping tracking details). We extend this window to 90 days for holiday purchases (orders placed between November 1 and December 31) to accommodate gift-giving.
  • Condition of Items:
  • Fragrances must be unused, unopened, and in their original condition—seals must be intact, bottles unsprayed, and no signs of tampering (e.g., broken seals, opened boxes). Due to hygiene and safety standards, opened or used fragrances are non-returnable.
  • All original packaging (starry gift boxes, dust bags, product tags, and authenticity cards) must be intact and included with the return. Missing or damaged packaging may result in return rejection or partial refund deductions.
  • Gift sets must be returned in full—all components (e.g., mini fragrances, body lotions, custom notes) must be included to qualify for a full refund.
  • Exceptions:
  • Final Sale Items: Products marked “Final Sale” (e.g., limited-edition fragrances, clearance gift sets, fan-exclusive bundles) are non-returnable and non-refundable.
  • Customized Gifts: Personalized items (e.g., fragrances with engraved names, custom gift boxes with handwritten notes) are non-returnable unless defective (see Section 3 for defective product handling).

2. How to Initiate a Return

Returning your fragrance is simple—follow these steps to spark a smooth process:

  1. Request a Return Authorization (RA):
  • Include your full name, order number, shipping address, and a brief reason for the return (e.g., “ordered the wrong scent,” “gift recipient changed their mind,” “packaging arrived damaged”).
  1. Receive Your Prepaid Return Label:
  • We will respond within 24 business hours with a prepaid return label (free for all U.S. orders; international customers receive a discounted label) and detailed packing instructions tailored for fragrances (e.g., how to securely wrap bottles to prevent leakage).
  • For international returns, you are responsible for any customs duties or import fees incurred—these are non-refundable.
  1. Pack & Ship Your Return:
  • Securely pack the fragrance(s) and all original packaging in a sturdy box (preferably the original shipping box) to protect against damage. Place bottles in bubble wrap or tissue paper to prevent breakage.
  • Attach the prepaid return label to the outside of the package (cover any old shipping labels to avoid delays).
  • Drop the package at the designated carrier location (e.g., UPS Store, FedEx Drop Box) within 7 days of receiving your RA—delays beyond 7 days may result in return rejection.
  1. Track Your Return:
  • Keep the return tracking number provided by the carrier to monitor delivery to our warehouse. We will send a confirmation email once we receive your return (typically 3–5 business days after shipping).

3. Defective or Damaged Products

We take pride in delivering authentic, high-quality Ariana Grande Fragrances—if your order arrives defective or damaged, we’ll make it right:

  • Report the Issue: Contact us within 48 hours of delivery to report defects (e.g., leaking bottles, broken sprayers, damaged caps) or shipping damage (e.g., crushed gift boxes, cracked bottles). Include photos/videos of the defect/damage, the original packaging, and the shipping label to expedite processing.
  • Resolution Options:
  • Free Replacement: We will send a replacement of the same fragrance (if in stock) at no cost to you—no need to return the defective item (we may ask you to safely dispose of it to avoid environmental waste).
  • Full Refund: If the style/size is out of stock, you may opt for a full refund (including shipping costs, if applicable).
  • Store Credit: For rare cases where a replacement isn’t available, we’ll offer store credit with an extra 10% discount as a thank you for your patience (valid for 1 year on any future fragrance purchase).
  • Warranty Coverage: Our fragrances are covered by a 6-month manufacturing warranty from the date of purchase. This warranty covers defects in materials and craftsmanship (e.g., faulty sprayers, leaking seals) but does not cover normal wear and tear (e.g., faded packaging from storage) or damage caused by misuse (e.g., dropping bottles).

4. Refund Processing & Timelines

Once we receive and inspect your returned fragrance (3–5 business days after delivery to our warehouse):

  • Full Refunds: We process full refunds within 5–10 business days of inspection. Refunds are issued to the original payment method used for the order:
  • Credit/debit cards: Refunds appear in your account within 3–7 additional business days (timing depends on your bank’s processing speed).
  • PayPal: Refunds are credited to your PayPal balance within 2–3 business days.
  • Gift cards: Refunds are returned to your Arianagrandefragrancesshop gift card balance immediately.
  • Partial Refunds: If your return is eligible for a partial refund (e.g., missing accessories, damaged packaging), we will notify you via email with the adjusted amount before processing.
  • Refund Amount: Refunds cover the full purchase price of the fragrance(s), minus any applicable discounts or promotions used. Shipping costs (for international orders) are non-refundable unless the return is due to a defective product or our error (e.g., shipping the wrong scent).

5. Exchanges

If you prefer to exchange your fragrance for a different scent, size, or gift set (instead of a refund):

  • Follow the return initiation steps (Section 2) and note “Exchange Request” in your email.
  • Specify your desired replacement (e.g., “exchange Cloud 30ml for R.E.M. 50ml”).
  • We will ship your replacement once we receive and inspect your returned fragrance (no need to wait for the refund to process).
  • If the replacement item costs more than the original, we will send an invoice for the difference; if it costs less, we will issue a partial refund for the balance.
  • Exchanges are subject to inventory availability—if your desired replacement is out of stock, we will offer a full refund or store credit with a 10% fan discount.

6. Gift Returns

Gift recipients can enjoy flexible returns too—we want every fan to love their fragrance:

  • Return gifts for store credit (no cash refunds) within 60 days of delivery.
  • Include the gift giver’s order number (if available) or contact information in your return request to process the credit quickly.
  • If the gift was personalized (e.g., custom note), it is non-returnable unless defective (see Section 3).
  • We offer gift exchange options—you can swap the gifted fragrance for another scent or size (subject to inventory) without additional fees.

7. Special Cases

  • Wrong Item Shipped: If we send the wrong scent, size, or gift set, contact us immediately—we will send the correct item at no cost and provide a prepaid label to return the incorrect item (you are not responsible for any shipping fees).
  • Lost or Delayed Returns: If your return package is lost in transit, provide the tracking number to our customer service team—we will investigate with the carrier and issue a refund or replacement if the package is confirmed lost.
  • Undelivered Orders: If your order is marked as “undelivered” by the carrier after 15 business days of shipping, contact us to request a refund or replacement. We will work with the carrier to confirm the status before processing.

8. How to Contact Us

If you have questions about our refund policy, need help initiating a return, or want to resolve a return-related issue (e.g., delayed refund, defective fragrance), contact our customer service team at:

We respond to all return inquiries within 24 business hours and work to resolve issues promptly—because every fan deserves a magical experience, even if a return is needed.

— The Arianagrandefragrancesshop Team